Terms & Conditions

Goods will be shipped within 48 hours upon clearance of payment.

We ship 5 days a week.

Please note, if paying via PayPal, that we will only post items to the address listed within PayPal.

Worldwide postage is FREE using Royal Mail.

UPS Worldwide is £75

It is our policy not to ship to Indonesia or use any Escrow Service.

You can pay for your order by Credit Card, Debit Card, Paypal, Cheque, BACS or Cash. We accept payment in Sterling and Dollars.

Please note, if paying by Credit Card for items over £2,000 items will not be shipped until funds have cleared. This can take 3-5 days.

Items over £2,000 may also occasionally require proof of address.

It is safe to use your credit card with ourselves. We use a secure server for inputting your details and have made every precaution to make your transaction secure. Alternatively you can call us on England: 0333 700 4500 and submit your order by telephone. 

Alternatively, email us at enquiries@antiquejewelleryonline.com

       

Payment via BACS and PayPal will facilitate same-day shipping. 

      

Layaway is an agreement whereby we reserve an item for you until you have completed all the payments necessary to pay for your item.
As in most instalment plans the customer does not receive the item until it is completely paid for.

Our Layaway Plan is for items of any value.

We welcome Layaway payments and using the Repayment Calculator at the following link you can be in full control of your Deposit amount and Repayment duration to suit your circumstances.

If goods purchased on layaway are later returned, or , in the meantime the customer changes their mind, a 15% restocking administration fee is applicable to the item selling price to cover our costs in re-listing and re-marketing the item.

For international orders, please note that your exchange rate as determined by your bank can change over the course of the plan, affecting the conversion to your local currency. All prices are quoted in £GBP.

If you wish to take advantage of our Layaway Scheme please call us on 0333 700 4500 or email us at enquiries@antiquejewelleryonline.com

A 20% refundable deposit can be made to hold items for a maximum duration of 7 days. 

      

DELIVERY
Most orders are processed within 24 hours. You can call us on England: 0333 700 4500 if you wish items to be sent next day guaranteed.
We ship 5 days per week.

PRICES
We will ensure that the price of goods and services we are offering are clear and easily found. That means that the price is clearly seen and no hidden extras such as taxes.
A postage delivery charge is added to each sale, see above.
The price you pay is displayed on the website at the time we receive your order, however, while we try to ensure that all prices on our website are accurate, errors may occur, In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.

PROMOTIONAL CODES

Products discounted on the website via verbal agreement cannot have additional Promotional Voucher Codes applied at checkout to further reduce the price. Any instances of this will be cancelled and refunded immediately and the online price restored to the original price.

REFUNDS
As this purchase has been made through the distance selling methods you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
Please note that we will only post items to the address listed with Paypal.
International returns will need to be clearly marked as Antique Return. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.